FAQS
About Hot Stamping Machines
1. What materials can hot stamping machines be used on?
Our hot stamping machines are suitable for leather, paper, plastic, wood, PU, PVC, and more. They are widely used for customizing luggage tags, bookmarks, wallets, business cards, calendar covers, and other items.
2. How do I choose the right hot stamping machine?
If your business mainly involves small-scale customization (such as leather goods or luggage tags), we recommend our mini digital hot stamping machine. For large-area or batch production, an industrial hot stamping machine would be more suitable.
3. Do your hot stamping machines support custom molds?
Yes, our hot stamping machines are compatible with brass molds, brass movable type, and silicone stamping dies, allowing for personalized designs and applications.
4. Do your hot stamping machines have adjustable temperature settings?
Yes, our machines are equipped with an industrial-grade temperature control system to precisely adjust the temperature, ensuring optimal stamping results for different materials.
5. Are your hot stamping machines suitable for beginners?
Yes, our hot stamping machines are easy to operate, available in manual and semi-automatic models, and come with detailed user guides to help beginners get started quickly.
About Custom Brass Molds
6. What types of custom molds do you offer?
We offer brass embossing molds, brass letter stamps, custom logo hot stamping molds, and embossed stamping dies, which can be used on leather, wood, paper, and other materials.
7. What fonts and sizes are available for brass molds?
We support various fonts, including Times New Roman, Helvetica, Arial, and script fonts. Custom sizes are available based on your specific requirements.
8. How long does it take to produce custom brass molds?
The production time for custom molds is typically 3-7 days, depending on the design complexity and order volume.
9. What file formats do you accept for custom mold designs?
You can provide vector files in AI, PDF, SVG, DXF, or EPS formats. If you don’t have a design file, our team can assist with design optimization.
Orders & After-Sales Service
10. Do you offer international shipping?
Yes, we provide worldwide shipping through trusted carriers such as DHL, FedEx, UPS, and EMS, ensuring safe and fast delivery.
11. Do you offer after-sales service?
Yes, we provide technical support and usage guidance for our products.
12. What should I do if there is an issue with my order?
Please contact us within 7 days of receiving your order if there are any quality issues. We will provide technical support or a repair solution. Due to the custom nature of our products, we do not accept returns unless there is a quality defect. Please carefully confirm all product specifications before placing your order to ensure they meet your needs.