Sendo

Welcome to our store! To help you better understand how your order will be processed and delivered, please review our shipping policy below.

1. Shipping Coverage

We offer worldwide shipping to most countries and regions.
If your country is not listed at checkout, please contact our customer support and we will do our best to assist you.

2. Processing Time

All orders are processed and packed within 7–14 business days.

During peak seasons (e.g., Black Friday, Christmas), processing may take an additional 1–2 business days. We will make every effort to ship your order as quickly as possible.

3. Shipping Methods & Estimated Delivery Time

We cooperate with multiple international carriers, including DHL, UPS, FedEx, EMS, 4PX, Yanwen, and other reliable logistics partners.
The system will automatically choose the most suitable shipping method based on your country and order details.

1) Standard Shipping

  • Estimated Delivery: 7–20 business days

  • Tracking: Available; tracking number will be emailed once the order is shipped

  • Coverage: Most countries and regions

2) Express Shipping

  • Estimated Delivery: 3–7 business days

  • Tracking: Fully trackable

  • Carriers: DHL / FedEx / UPS

  • Cost: Automatically calculated at checkout based on destination

Note: Delivery times are estimates and may vary due to customs inspections, extreme weather, holidays, or other unforeseen circumstances.

4. Shipping Fees

Shipping costs are automatically calculated at checkout based on destination and product weight/volume.
We may offer free-shipping promotions from time to time; please refer to on-site announcements for details.

5. Customs & Import Duties

Customs policies vary by country. Buyers are responsible for any applicable customs duties, taxes, or import fees.

If the buyer refuses to pay customs duties resulting in failed delivery or return of the package, we cannot issue a refund.
Please check your local customs regulations before placing an order.

6. Order Tracking

Tracking information will be updated and sent to your email within 24–72 hours after shipment.

You can track your order via our Order Tracking page or directly through the carrier’s website.

7. Incorrect Address

If you entered an incorrect or incomplete shipping address, please contact us within 24 hours after placing your order.

If the order has already been shipped, the address cannot be modified. Any delay or additional fees caused by an incorrect address will be the buyer’s responsibility.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately. We will assist you in working with the carrier to resolve the issue.

We are not responsible for packages returned or lost due to:

  • incorrect/insufficient address

  • recipient refusal

  • missed deliveries or failure to collect the package

9. Support & Contact

If you have any questions regarding shipping, feel free to contact us:

Email: Hello@jinglinmachine.com
Business Hours: Monday–Friday, 9:00–18:00 (UTC+8)

We strive to provide safe, reliable, and transparent international shipping services.
Thank you for your trust and support!